On March 23rd, the Governor of the State of Michigan, Gretchen Whitmer, announced a “Stay-at-Home” order. This order is currently scheduled to last until April 13, 2020. While this is certainly a challenging time for all, I can assure you BTI is doing our part to be productive in these unprecedented times. Toward that end, we are pleased to support our country and world under the Governments Critical Supplier Designation for specific projects. Additionally, while we understand that some interruptions are unavoidable, we wanted to provide an update on the steps we are taking in an effort to promote health and wellness while minimizing disruptions to our valued customers like you.
Other than limited staff on the manufacturing floor and service we are fully staffed, albeit remotely, in Mechanical, Electrical, Software and Controls Engineering. Additionally, we are partially staffed onsite in other key areas of our business including Operations, Finance, Shipping & Receiving and Purchasing. Lastly our Sales Engineers are available via email, text and phone to answers questions and provide support.
BTI’s Measurement & Testing Services division remains open providing balancing and testing services for designated “Critical Manufacturing Sector Suppliers”.
Our dedication to our customers, employees and country remains steadfast. We have seen this crisis bring out the absolute best in people and are encouraged, by working together, we will come out at the other end of this stronger, more nimble and certainly more adaptable!
Thank you for your time. We wish you and yours the very best!
24/7 Phone Support
BTI service representatives are available any time you call — 24 hours a day, 365 days per year. In addition, all service calls are entered into a network-available service log. Everyone within our organization has access to the log, facilitating an excellent resource for problem tracking as well as issue awareness when you call. The log contains a variety of stored information, such as the time and date you called, a description of the problem, and what action was taken to correct the problem. Furthermore, the history log is saved, so should you call back or log in at a later date, you can review the the entire service history and see what solutions were implemented in the past. This may help you diagnose any current problems with your equipment.
If your machine requires in-person maintenance or repair, we will send a BTI employee to your location. In addition to our 20 service technicians — who travel the world to service BTI equipment — we also deploy software engineers, controls engineers, and machine builders as needed. If you think you need on-site support, call our 24/7 service hotline.PARTS AND SERVICES FORM